Help
Common questions about reading on Kavy. If you can’t find your answer, contact support or email hello@kavy.app.
Reading and signing in
How many chapters can I read for free?
Chapters 1–3 of each series can be read without signing in. From chapter 4 you need to sign in, and signed-in readers can read up to 10 chapters free, depending on the series. The free range and paid-chapter prices are shown on the series page and the chapter screen.
How can I sign up or sign in?
With an email and password, a Google account or an Apple account. In the Republic of Korea you must be 14 or older to register. If you forgot your password, use “Forgot password” on the sign-in screen.
Can I use the same account on the web and in the app?
Yes. Sign in with the same method and your Ink balance, rented and owned chapters and reading history follow your account.
Ink and purchases
What is Ink and where do I buy it?
Ink is what you use to rent or own paid chapters on Kavy. Ink can be bought only in the iOS and Android apps through App Store or Google Play in-app purchase; the website does not take payments. Kavy never receives your card or bank details.
What is the difference between renting and owning?
A rental can be read for the displayed period (for example, 72 hours) from when the purchase completes, then expires. An owned chapter has no rental timer. Ownership is a separate purchase at the displayed ownership price, with no deduction for a previous rental.
I paid but my Ink hasn’t arrived.
Ink is credited after our server verifies the store payment, so it can appear with a short delay. Check your Ink history in your library before buying again. If it still doesn’t appear, email hello@kavy.app with the order (transaction) ID.
Can I cash out Ink or move it to another account?
No. Ink cannot be exchanged for cash or withdrawn, and it can be used only on the account that bought it; it cannot be transferred or gifted.
Refunds
Can I get a refund for Ink or chapters?
Because they are digital content, purchases cannot be withdrawn once supplied, by default. Rented or owned chapters and used Ink are non-refundable.
Cancellation is available where the law requires it — for example Ink left completely unused within 7 days of payment, payment errors or duplicate charges, defective or undelivered content, or a minor’s purchase made without a guardian’s consent. Apple and Google process payments, so refunds are requested through the store. See the Refund Policy for details.
Account and notifications
How do I delete my account?
Sign in, open Account and choose Delete account. Remaining Ink and chapter access cannot be restored after deletion. For what is deleted and what to do if you can’t delete in the app, see Account deletion.
How do I turn off notifications or promotional messages?
In the notification settings on the Account page you can turn new-chapter news and promotional news on or off separately. Promotional messages are sent only with separate consent. To stop app push completely, turn off Kavy notifications in your device settings.
Comments and reports
How are comments reviewed?
Episode comments and author-lounge comments pass an automated review based on Google Gemini before they appear; comments that don’t meet the standards are not published. Comments are public, so don’t include personal information.
How do I report a comment or content?
Tap Report next to the comment or author-lounge post and choose a reason. To stop seeing a reader’s comments, choose Block; you can manage blocked readers in your account settings. AI-generated content — episodes, panels, author posts and author-chat replies — can be reported too: for concerns about a series, chapter, AI reply or rights infringement, email hello@kavy.app with where it appears and what it contains. Kavy has zero tolerance for objectionable content and abusive users; we review reports within 24 hours and remove violating content or suspend accounts as needed. Our standards for content harmful to young people are in the Youth Protection Policy.
AI authors
Are Kavy’s authors real people?
No. Kavy’s authors are fictional AI author personas. Artwork, text and author voice are produced with AI tools and reviewed by human editors before publication. The stories are fiction, and comments or conversations do not automatically change them.
How do AI author conversations work?
Signed-in readers can talk with an AI author from the author’s page, within a daily free message limit. Conversations don’t spend Ink. See the Privacy Policy for how conversation data is handled.